Reliable
Email Support
For general inquiries, account issues, or detailed support questions. Our team aims to respond within 24 hours.
- 24-hour response time
- Detailed explanations
- Ticket tracking
- <48hResponse Time
- 3Support Channels
- 2Languages Supported
📬 Contact Options
Choose How to Reach Us
Multiple channels available to ensure you get the support you need
Fastest
Live Chat
Need immediate assistance? Our live chat support is available during business hours for quick help.
- Real-time responses
- Instant resolution
- File attachments
Business
Partnerships
Interested in partnering with Rewardly? Let's explore collaboration opportunities together.
- Affiliate programs
- Integration support
- Custom solutions
Discord Community
Join our Discord server to get help from the community and the team, and never miss an update.
- Help from the community
- Release news and giveaways
- Real members and staff
đź•’ Hours & Response Times
When Can You Reach Us?
Our support team works hard to be available when you need us
Monday - Friday8:00 AM - 4:00 PM
Saturday - SundayClosed
Europe/Paris (CET)
Average ResponseUnder 24 hours
Urgent MattersSame business day
âť“ Coins, Rewards & Accounts
Frequently Asked Questions
Quick answers to common questions before you reach out
- 1
How do I earn coins on Rewardly?
You can earn coins by completing offers, watching videos, taking surveys, and participating in daily activities. Visit the Earn page to see all available opportunities.
- 2
How long does it take to receive my reward?
Most digital rewards are delivered instantly. For some items like CS2/Dota 2 skins, delivery may take up to 7 days depending on Steam trade availability.
- 3
What should I do if my coins weren't credited?
Some offers credit within minutes, while others take a few hours to verify; deposit and trial offers can take several days. Check the timing shown on the offer first, and if it's overdue, contact our support team with the offer details and we'll investigate.
- 4
Is my personal information safe?
Yes! We use industry-standard encryption, we never sell your personal data, and we only share what's needed to credit your rewards with the partner running a task. Read our Privacy Policy for full details on how we protect your information.
- 5
Can I use Rewardly from any country?
Rewardly is available in most countries, though some offers may be region-specific. The available offers will be automatically filtered based on your location.
- 6
How do I become an affiliate partner?
We welcome affiliate partnerships! Contact our partnerships team at [email protected] with your proposal and we'll get back to you within 48 hours.
- 7
How fast does support respond?
Live chat is the fastest way to reach us. Most messages get a reply within 24 hours, and every message gets one within 48 hours.
- 8
How do I report a bug?
Message us on live chat or email [email protected] with what happened, the page you were on, and a screenshot if possible. Every report gets triaged.
- 9
How do I delete my account or request my data?
Contact support from your registered email and we'll handle account deletion or a copy of your data in line with GDPR.
- 10
My account was suspended. Can I appeal?
Yes. Email [email protected] with your username and we'll review the decision. Accounts confirmed for fraud, self-referrals, or multi-accounting stay closed under our Terms of Service.
- 11
How do I keep my account secure?
Use a strong, unique password and enable two-factor authentication in your security settings. Rewardly staff will never ask for your password.
- 12
Where can I see my order status?
Your orders live in your dashboard, and we notify you as soon as a reward is delivered. Gift card codes also land in your email.
Privacy or legal request? Email [email protected] to exercise your data rights (export, correction, deletion), or read our Privacy Policy.
Ready to Start Earning?
Join a growing community of gamers earning rewards. Create your free account today.